Registration and Support: DF SDK Update and support

· Update

 

As a registered user of DF SDK you will be able to receive all minor updates of DF SDK free of charge.

It means that by purchasing version 1.1, you have also purchased 1.2, 1.3 and all other 1.x versions, but not version 2.0 and later. However, at the present time there we are not planning to release a new major version update and it is entirely possible that only minor versions will ever be published.

 

Update information: www.agensoft.com/updates

Download information: www.agensoft.com/download.html

 

 

· Support

 

If you have a question regarding the operation of DF SDK, please take a moment to review the most common Frequently Asked Questions (FAQs). You may find there the answer you are looking for! If there is no answer do not hesitate to contact us. We'll help you and respond to your message as soon as possible (usually within 24 to 48 hours).

 

Support information: www.agensoft.com/support

 

You can use our online email-form (preferably) to contact us. Just fill all necessary fields and click on "Send Email" button. Do not forget to select the correct Question Category for your message and write the detailed description of your problem - it can significantly shorten the respond time.

 

All comments and suggestions concerning improvements to DF SDK are appreciated!

 

When asking for technical support please inform us about the following:

· DF SDK version installed (from the "About" dialog including build number)
· Full OS version installed (including Service Pack installed and Localization)
· Detailed description of your problem (with a screenshot if possible)
· Your registration information (if you are a registered user)

 

NOTE: before requesting technical support, please ensure that you are using the latest version of DF SDK.

 

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